We want you to be fully satisfied with the service you receive at Jiffy Lube. Here is our pledge to you: We will inform you of services that may be necessary during your visit, and you will have the ability to make the final decision about which services to purchase. We will recommend our services based on manufacturers' time and mileage intervals for "severe" driving conditions. If you do not drive in "severe" conditions or need more information about different driving conditions, please let us know. We may recommend certain services based on other criteria if manufacturers' recommendations do not exist for them. We will never base fluid service recommendations on the appearance or smell of your vehicle's fluids. We will never charge you for services that you have not authorized or that we did not complete properly. Please ask if you would like to see or receive your used parts and we will be happy to accommodate your request. If you ever have questions or concerns about our service or recommendations, please do not hesitate to contact our customer service hotline at 1-941-953-9181.   Thank you for your business, Leif Oskarsson President, South Bay Lube, Inc. dba jiffy lube