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Jiffy Lube®: Yesterday, Today and Tomorrow
With more than 2,200 service centers in North America, Jiffy Lube®
is the largest system of franchised and company-operated service centers
in the fast lube industry, servicing approximately 27.5 million
customers each year. Headquartered in Houston, Jiffy Lube®
International is a wholly owned, indirect subsidiary of Shell Oil Company.
Jiffy Lube® pioneered the fast oil change industry in
1979 by establishing the first drive-through service bay, providing
customers with fast and professional maintenance service for their
vehicles. Jiffy Lube® was created to fill a gap left by
the departure of full service gas stations and the emergence of the
self-serve model. It also accommodated the shift from the do-it-yourself
oil change market (DIY) to the installed motor oil market, or do-it-for-me
(DIFM). Over the next two decades, more than half the growth in the
installed market went to fast lubes.
In addition to its pioneering business model, Jiffy Lube® is
also responsible for some of the major advances in automotive preventive
maintenance service.
Jiffy Lube® introduced the now-ubiquitous window cling
reminder sticker to help drivers keep track of their oil change intervals.
Jiffy Lube® also uses state-of-the-art computing technology
to educate customers about vehicle maintenance services, share customers'
maintenance histories across its network, and provide services that
satisfy vehicle manufacturers' warranty requirements. This gives drivers
the freedom to visit any Jiffy Lube® service center with the
peace of mind that their records can travel with them.
Jiffy Lube® is also widely recognized for its
environmentally responsible track record and community service
commitments. As a system, Jiffy Lube® collects more used oil
than any company in North America. This oil is re-refined and used for
industrial applications, such as concrete manufacturing, electricity
generation and heating asphalt to pave roads.
Jiffy Lube® supports a wide range of social issues and
non-profit organizations including the Jimmy Fund at the
Dana Farber Cancer Institute, the American Cancer Society,
Make-A-Wish® Foundation, the Muscular Dystrophy
Association® and many local children's hospitals.
Going forward, the Jiffy Lube® brand will continue to grow
domestically and internationally to help consumers everywhere quickly,
conveniently and confidently maintain their vehicles. In 2004, Jiffy Lube®
International announced its expansion into China through a
partnership with Shanghai Automotive Industry Sales Corporation and
currently have stores serving customers in Shanghai. Additional overseas
expansions are also in development.
For more than 25 years, Jiffy Lube® has been an integral
part of the North American driving experience. With vehicles playing an
ever-more important part of our daily lives, Jiffy Lube® is
committed to support drivers with fast, quality preventive maintenance
service to keep their vehicles running smoother for longer.
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